Overview

ClearVu IQ is an early-stage healthcare SaaS supporting linen operations across multiple roles (clinical staff, supply chain/EVS, admins, site admins, suppliers, and managers). In a fast-moving product with limited onboarding bandwidth, onboarding and “how do I do X?” questions often fell back on founder-led walkthroughs—time-consuming to deliver and expensive to keep current as workflows changed.

I built a scalable enablement architecture that treats training like a maintainable system: atomic feature modules that can be recombined into role-based bundles, then surfaced across multiple entry points (in-product, help desk knowledge base, and in-person onboarding materials).

Problem

• Fast release cadence: traditional end-to-end videos become outdated quickly.

• Role complexity: users don’t think in “features”—they think in job responsibilities and workflows.

• Early-stage, low structure: onboarding depended on ad hoc explanations and founder time.

Goals

• Reduce reliance on founder-led onboarding by enabling self-serve, role-specific guidance.

• Make enablement update-ready: swap modules when a feature changes instead of rebuilding full walkthroughs.

• Improve comprehension by pairing “where to click” with “what changed in my day-to-day work.”

Guidde in-app walkthrough + Commercial Trailer + Knowledge base + Distribution

What I Owned

• Role mapping and enablement information architecture (6-role structure)

• Tutorial system design (atomic modules → bundles → surfaces)

• Tool selection rationale and distribution plan (in-product + Zoho Help Desk integration)

• Onboarding support materials (“day in the life” role brochure)

Interested in what you see? Drop me a note at gabrielle@gabrielle-sun.xyz

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